This course will provide learners with the necessary skill to work in Office Administration and in the Accounts Department. Upon completion of this course, the learner will be able to do his job well within an office.

Knowledge

Good knowledge of management accounting techniques, attending meetings and take minutes of a meeting, telephone skills, thorough understanding of the treatments of tangible assets and relevant depreciation calculations, calculations for disposal of assets and maintenance of a fixed asset register, calculation the provision of bad debts and post the necessary journal entries. Become more professional in typing and letter presentations.

Competence

After completing this course candidate will be capable of working in the accounts department, front office administration, reception areas, customer care, production management office also using the Sage software and payroll system.

Skills

Working with budgets, costings, payroll and accounts inputting on Sage Software, bank and cash reconciliation, debtors and creditors control, input sale of assets and depreciation, filing and handling customer’s complaints, attending meetings, working with spreadsheets and creating professional letters.

Summary of units being studied:

The course consists of 7 core subject’s combination of lessons, discussions and presentations.

Accounts & Bookkeeping – This subject provides skills in recording financial transactions and process accounting in business such as purchases, sales, receipts and payments.
Computerised Accounts – This subject provides knowledge and skills to work with Sage software. Accounting skills such as double-entry bookkeeping, costing principles, maintaining of ledgers and journals together with invoicing, banking and management reports.

Business Finance – This subject provides financial skills and knowledge that are needed on a day-to-day basis such as preparing cash flow budgets, payroll workings, overhead costings, stock movement and debt chasing.

Customer Care - Customer Service is at the heart of all successful companies. It can help develop a loyal customer base and improve relationships with your customers. Learning techniques for dealing with customers, being able to be assertive, communication skills and time management skills.

Spreadsheets - This subject is created to demonstrate an ability to use a spreadsheet to produce accurate work outputs, while it is of high importance in the accounting field. Learning techniques in entering data and formulas, graph and display data and creating professional reports.

Word Processing - With the use of word processing software, the user is able to produce accurate and well-presented documents. Learning techniques how to enhance the appearance of documents, mail merge, security tools, importing texts, fast typing and creating professional reports.

 Office Procedure - This subject will assist learners in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public and using the internet to research information, telephone skills and other days to day office work.